Return & Refund Policy

At Scentonia, we want you to enjoy every candle you receive. If there is an issue with your order, we’re here to help.

Returns

• Due to the nature of handmade candles, returns are accepted only if the item arrives damaged or incorrect.

• You must contact us within 48 hours of delivery with photos showing the issue.
  
  

Refunds

• If approved, refunds are issued to the original payment method within 3–7 business days.

• Refunds are not available for candles that have been used, burned, or damaged after delivery.
  
  

Exchanges

• If you received the wrong product, we will replace it at no extra cost.

 

Non-returnable items

• Used candles

• Custom or personalized orders

• Sale items
  
  

Contact

For support: info@scentonia.store